FAQ

      Q: Is FamilyCast a not-for-profit? Where does our subscription money go? 

      A: Yes, we are. Under the hood, we're supported by and an extension of 'Focus on the Family Australia' and we're passionate about creating a space for wholesome and curated content the whole family can enjoy and be blessed by. It is still early days and we are still in the process of growing our library of content. 

      It is a large investment to get a platform like this off the ground, and every subscription helps in our setup and growth of this platform. As we continue to grow, we plan to reinvest into more home grown content, produced right here in Australia. We also are supported by and gain access to additional content through 'Focus on the Family' in the US and they will continue to support us also. 

      Q: Do you have free content? 

      A: Yes, we have some great resources available that we want everyone to be able to benefit from and will continue to grow the content library with more free content. If you benefit from this content and are in a position to support us, please do consider subscribing. 

      Q: Do I have to subscribe? Is there content available for purchase? 

      A: Yes, we are extending the availability of content to include once off purchase and short-term rental options. 

      Q: What happens to content I have purchased if the FamilyCast website should close down?  

      A: We hope that day doesn't come and we can continue to provide your videos through the FamilyCast platform, however, should that day one day come around, we will happily provide access to download the video files in a digital format. 

      Q: Can I play this content with my Small Group or Church? 

      A: Our standard licence agreement includes personal use, ideal for watching with your family. Our 'Blessing Subscription' extended licence agreement is designed for use with larger groups (up to 30 people), perfect for sharing with your small group, and our 'Congregation Subscription' extended licence agreement is designed for churches. 

      An alternative option if an on going subscription does not suit the needs of your small group or church, all our 3-month rental options come standard with our extended licences. 

      More information can be found in our Terms of Service Agreement: www.familycast.com.au/pages/te... 

      Q: What devices can I access FamilyCast through? 

      A: FamilyCast is currently available on most devices, primarily through a web browser at www.familycast.com.au and on Android mobile devices through the Google App Store. (Access on iOS will be restored soon, we're currently facing technical difficulties)

        Q: I purchased my FamilyCast subscription through the iPhone app. I can't access it and I am still being charged. 

        A: If this outage is affecting you, please email our support at hello@familycast.com.au and we will help rectify any issues as soon as possible. We've recently been going through a server migration, and this has caused issues with our iOS app temporarily. Please email us if this has affected you and we will get you back online as quickly as possible.

        Q: How is my data handled by FamilyCast? Is it safe? 

        A: We respect your privacy and handle your data with care. We use Stripe as our Credit Card Payments Platform and don't keep your credit card data on our servers. For more information about how we handle your data, our privacy policy can be here: www.familycast.com.au/pages/pr... 

        Contact the FamilyCast Team

        To get in touch with our team with any FamilyCast related questions, support or feedback, please email us at: hello@familycast.com.au

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